Privacy Policy

1. Introduction

At BabyGoods, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create or modify your profile
• Post listings
• Communicate with other users
• Contact our customer support
• Participate in surveys or promotions

The personal information we collect may include:

• Name
• Email address
• Phone number
• Location/address
• Profile picture
• Payment information (if applicable)
• ID verification information (for sellers)

2.2 Automatically Collected Data

When you access our Platform, we may automatically collect certain information about your device and usage, including:

• Device type, operating system, and browser type
• IP address
• Mobile device identifiers
• Pages visited and features used
• Time and date of your visit
• Referring website or application
• Geographic location (with your permission)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Create and manage your account
• Provide and maintain our services
• Process transactions and send related information
• Connect buyers and sellers
• Send you notifications about offers, messages, and updates
• Respond to your inquiries and provide customer support
• Improve our Platform and develop new features
• Monitor usage patterns and analyze trends
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations
• Send you marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you create a listing or interact with other users, certain information from your profile may be visible to them, such as your name, profile picture, location, and contact information. Messages sent through our Platform are visible to the recipients.

4.2 With Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and to detect, prevent, or address fraud or security issues.

4.4 Business Transfers

If BabyGoods is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We encourage you to:

• Use a strong, unique password for your BabyGoods account
• Not share your account credentials with others
• Sign out of your account after using shared devices
• Contact us immediately if you suspect unauthorized access to your account

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Objection: You can object to our processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in Section 11.

7.1 Account Information

You can review and change your personal information by logging into your account and visiting your account profile page. You may also send us an email to request access to, correct, or delete any personal information that you have provided to us.

7.2 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account and our services.

7.3 Location Information

You can choose whether to allow our Platform to collect and use real-time information about your device's location through your device settings. If you block the use of location information, some parts of our Platform may not function properly.

8. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Platform, you consent to the transfer of your information to countries outside of Kenya, including but not limited to the United States, where our servers are located.

Whenever we transfer your personal information outside of Kenya, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Platform.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +254 700 000 000
Address: BabyGoods Ltd., Nairobi, Kenya